Privacy Policy
PRIVACY POLICY
Last updated: November 30, 2025
Isla London (“we”, “us”, “our”) operates this website and online store, including all related information, content, features, tools, products, and services (the “Services”).
Our store is powered by Shopify, which enables us to provide these Services to you.
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, make a purchase, or otherwise interact with us. If there is any inconsistency between our Terms of Service and this Privacy Policy, this Privacy Policy governs matters relating to personal information.
By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.
PERSONAL INFORMATION WE COLLECT
“Personal information” means information or an opinion about an identified individual, or an individual who is reasonably identifiable.
We may collect the following categories of personal information:
• Contact information: name, billing and shipping address, email address, phone number
• Payment information: payment method details and transaction confirmations (payments are securely processed by third-party providers)
• Account information: login credentials, preferences, and saved settings
• Order & transaction data: items viewed, added to cart, purchased, returned, or exchanged
• Communications: messages sent to us via email or customer support
• Device & technical data: IP address, browser type, device identifiers
• Usage data: how you interact with our website and Services
SOURCES OF PERSONAL INFORMATION
We collect personal information from:
• You directly — when you place an order, create an account, subscribe to communications, or contact us
• Automatically — through cookies and similar tracking technologies
• Service providers — including Shopify, payment processors, and shipping partners
• Third-party partners — where permitted by applicable law
HOW WE USE YOUR PERSONAL INFORMATION
We use your personal information to:
• Provide and manage our Services (process orders, payments, shipping, returns, and customer support)
• Personalise and improve your shopping experience
• Send service-related communications (order confirmations, shipping updates)
• Send marketing communications where permitted by law (you may opt out at any time)
• Detect and prevent fraud or misuse of our Services
• Comply with legal obligations and enforce our policies
DISCLOSURE OF PERSONAL INFORMATION
We may disclose your personal information to:
• Shopify and trusted service providers (payment processors, logistics providers, IT and hosting services)
• Marketing and advertising partners, where permitted by law
• Professional advisers (legal, accounting, or regulatory)
• Government authorities or regulators where required by law
• Third parties with your consent
We take reasonable steps to ensure that third parties handle your personal information in accordance with applicable privacy laws.
RELATIONSHIP WITH SHOPIFY
Our store is hosted by Shopify, which processes personal data to provide and improve its services. Shopify may process and store personal data in multiple jurisdictions outside the United Kingdom.
You can learn more about Shopify’s privacy practices here:
https://privacy.shopify.com/en
COOKIES & TRACKING TECHNOLOGIES
We use cookies and similar technologies to operate our website, analyse usage, personalise content, and support advertising efforts. You can control cookie preferences through your browser settings.
CHILDREN’S PRIVACY
Our Services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.
DATA SECURITY & RETENTION
We take reasonable technical and organisational measures to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure.
We retain personal information only as long as necessary to:
• Provide our Services
• Comply with legal and regulatory obligations
• Resolve disputes
• Enforce agreements
YOUR RIGHTS (UNITED KINGDOM)
Under applicable UK data protection laws, including the UK General Data Protection Regulation (UK GDPR), you may have the right to:
• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information where applicable
• Object to or restrict certain processing activities
• Withdraw consent to marketing communications
• Request a copy of your data in a portable format
To exercise these rights, please contact us using the details below. We may need to verify your identity before processing your request.
If you believe we have breached applicable privacy laws, you may lodge a complaint with the UK Information Commissioner’s Office (ICO).
INTERNATIONAL DATA TRANSFERS
Your personal information may be transferred to and processed in countries outside the United Kingdom, including where our service providers operate. We take reasonable steps to ensure that overseas recipients handle personal information in accordance with applicable data protection standards.
CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.
CONTACT
If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
Isla London
London, United Kingdom