Shipping policy
SHIPPING POLICY
At Isla London, we are committed to ensuring your order is delivered with care, clarity, and efficiency. Below you will find important information regarding processing times, delivery estimates, and shipping conditions.
DELIVERY TIMEFRAMES
Processing Time
All orders are processed within 1–3 business days.
Orders placed on weekends or UK public holidays may require additional processing time.
Delivery Time
Once dispatched, delivery typically takes 7–12 business days.
Please note that all delivery timeframes are estimates only. Delays may occur due to customs clearance, carrier disruptions, peak periods, or other circumstances beyond our control.
PLACING AN ORDER
Ordering from Isla London is simple and secure:
Select Your Product
Choose your desired item and carefully select the correct size, colour, or variant before adding it to your cart.
Proceed to Checkout
Enter your shipping details accurately and review your order before completing your purchase.
Shipping Confirmation
Shipping is complimentary on all orders unless otherwise stated at checkout.
Payment Methods
We offer secure, SSL-encrypted payment options, including:
• Visa
• Mastercard
• American Express
• PayPal
• Apple Pay
• Google Pay
All payments are securely processed via Shopify.
Order Confirmation
Once payment has been successfully completed, you will receive an order confirmation via email.
SHIPPING COSTS
We are pleased to offer complimentary shipping on all orders, with no minimum purchase required.
If applicable, customs duties, VAT, import taxes, or local charges imposed by authorities outside the United Kingdom remain the responsibility of the customer unless otherwise stated.
SHIPPING & FULFILMENT
To maintain our standards of quality and considered pricing, orders are fulfilled through our trusted international logistics partners and may be shipped from overseas warehouses.
In some cases, orders may be dispatched in separate shipments depending on stock availability and logistics flow.
This model allows Isla London to operate efficiently while maintaining premium product standards and accessible luxury pricing.
IMPORTANT INFORMATION
• Delivery timeframes are estimates and not guaranteed.
• We are not responsible for delays caused by customs processes, carrier disruptions, or incorrect address details provided at checkout.
• Please ensure all shipping information is accurate to avoid delivery issues.
URGENT ORDERS
If you require priority dispatch, please contact us prior to placing your order. While expedited delivery cannot be guaranteed, our team will make every reasonable effort to assist.